Q: Where do you deliver?
A: Delivery to postcodes within a 15km radius of Newcastle CBD is FREE. For surrounding areas (within 50km) please use the postage calculator at the shopping cart for delivery fees. Please contact us if you are requiring a special order for outside of these areas and we will do our best to accommodate. Fees will apply.
For more information please see our Delivery Policy.
Q: What days & times do you deliver?
A: Thursday, Friday, Saturday, Sunday and Monday are our delivery days. We deliver arrangements to places of business and commercial addresses between 8.00am and 5.00pm. The residential deliveries will be made between 8.00am and 6.00pm. We will send a message to your mobile number to inform you when the delivery is complete.
Q: Do you deliver to Secure Apartments?
A: Yes, we certainly can! You will need to ensure that the recipient is home at the time of delivery. If they are not then we can re-deliver their flower box the following day and you will be charged a $10.00 re-delivery fee. Please make sure you have noted down the recipients contact number when your order is placed.
Q: What is your order lead time?
A: Next day delivery is available if you order before 12pm. We cannot guarantee a specified time of delivery because your special arrangement is made with love on the day of delivery. However, we aim to do our best to accommodate all orders, should you require a delivery sooner than this please contact us ASAP – email@example.com or via the Say Hi page.
Q: What happens if my recipient is not home?
A: If the recipient is not home at the time of delivery our drivers will contact you. If you cannot be reached and if it is appropriate to do so, our driver will leave the box in a safe place at their property. If there isn’t a safe place to leave the arrangement we can re-deliver your flower box the following day for a $10.00 re-delivery fee. If you have specific delivery requirements please ensure you include these in the ordering notes box. Please do not request a specified time of delivery as this is not available.
Q: What is your return & refund policy?
A: Once we have begun processing your order it cannot be cancelled. In order to promptly deliver our arrangements as fresh as possible, the processing of an order commences almost immediately once you have submitted your order. However, should you wish to alter your order, please contact us ASAP, if the construction of your order has not commenced we may be able to accommodate your request and we will do our best to meet your needs. For more information please see our Returns Policy.
Q: Can I place an order whilst Overseas?
A: Yes you sure can! We accept orders from overseas, please progress through checkout as normal.
If any problems, contact us via email ~ firstname.lastname@example.org
Q: Will you be closed for Christmas?
A: Yes, our shop will be closed from the 24th of December 2018 to the 17th of January 2019 while we enjoy a break with our families.
Q: do you take special requests?
A: We like to be flexible at Oh So Pretty so please contact us via our contact page or at email@example.com and we will try our very best to create what you are looking for.
Please note ~ selected add ons that contain alcohol may only be purchased and delivered to persons over the age of 18.
We encourage you to carefully check your order before submitting it.
For any special enquiries, please email: firstname.lastname@example.org